BlackBear Careers

Description

We are looking for a candidate who can work full-time with a flexible schedule based on operating hours. Our ideal candidate is someone who has these qualities:

• Positive Attitude. You approach work in a cheery and optimistic way.
• Reliable & Dependable. You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work.
• Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
• Multi-Tasking Expert. You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality 

What You'll Be Doing

• You will be the "go-to-guy" for all of our clients’ needs - from facilitating support requests to educating our clients about our product.
• You will create and maintain relationships with our clients via email, phone, text, and various social media channels. Our primary channel of communication is through email.
• You will foster a community of online and offline advocates.

What We Are Looking For

• You are articulate. You have strong written, verbal and interpersonal skills. Even better, you practice empathy in all spheres.
• You will be happy to eloquently respond to at least 50 emails per day as well as taking calls from customers. Some of these emails will take only a few seconds to respond to while others may take longer for the perfect personal touch.
• You understand the importance of details. You don’t sweat the small stuff and thrive in a fast-paced and ever-changing environment, yet you have a keen ability to recognize nuance.
• You have experience with customer service, meeting sales targets and are excited to facilitate the ultimate customer experience.
• You are team-oriented. You understand the importance of a positive attitude, you are always seeking personal and professional growth and you are always there to lend a hand.
• Happy to work afternoon and evening shifts as required.
• Able to type at a minimum of 50 words per minute with 100% accuracy.

What You Can Expect

• An inclusive, fun workplace filled with fantastic colleagues.
• The ability to work from home or from our head office
• Competitive pay and bonuses, as well as the opportunity to participate in our Employee Stock Option Plan.
• Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.

We are an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities where we operate.

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